XJobXMe
Sign inCreate account

Support

Need a hand? Here are quick fixes for the most common issues — and a direct line to a human if those don't cover it.

Common questions

  • I can't sign in with Google

    Make sure pop-ups aren't blocked, then try again. If you get a 'redirect URL not allowed' error, you may have signed in from a tab that wasn't on jobxme.com — re-open from www.jobxme.com or jobxme.com directly.

  • My posted job isn't showing up

    Drafts don't appear in the public feed. Check My jobs — if the status is 'Draft', edit and publish it. If it's 'Open' but not visible, try clearing the filters in the sidebar (sometimes the feed filters out your own posts based on location).

  • Workers aren't applying

    Three things to try: (1) sharpen the title — describe the actual task, not the role, (2) widen the skill list to include adjacent skills, (3) make sure the budget is competitive for your area. Emergency-mode jobs often see applies within minutes; standard jobs typically fill within 1-3 days.

  • I subscribed to Pro on iOS but it's not active on web

    RevenueCat syncs subscriptions back to Supabase via webhook — usually within 30 seconds. If your tier hasn't updated after 5 minutes, force-quit the iOS app and re-open it; that triggers a re-sync. Web will reflect the change on the next page refresh.

  • I want to delete my account

    Sign in to the iOS or Android app → Settings → Account → Delete account. Account data is soft-deleted for 30 days, then permanently removed. Web account deletion is on the roadmap.

  • I think someone's profile is fake or violates the rules

    Use the report button on any profile or job. Reports go to our moderation queue and are reviewed within 24 hours.

Still stuck?

Email support@jobxme.app and include:

  • The email address you sign in with
  • What you were trying to do
  • What happened instead (a screenshot helps)

We aim to reply within 1 business day, faster on emergency-mode disputes.

Other contacts

See also our Terms and Privacy Policy.